Warranty Form

Warranty form

Please follow these steps during your warranty request.

1) Please send this sheet for any and all the claims

2) If the claim is accepted you will receive a warranty number

3) As soon as you receive this number, you can replace the part for your customer if you have it in stock.

4) If the product is to be returned, Universkate will warn you and ask for it.

In this case the shop has to pay for the transport, and Universkate will then pay back the freight.

5) Universkate will send back the repaired or replace products with the next delivery, or in a separate shipment, within two weeks.

Your e-mail address*

Shop name*

Shop code

Contact person*

Date of the claim

Item reference

Item name*

Item size*

Item color*

Left/Right* Left Right

Description of the problem*

Date of the purchase by the customer*

Invoice number

Picture of the problem* Limit size: 4mb File types: png | jpg | jpeg

View of the product in full* Limit size: 4mb File types: png | jpg | jpeg

Close-up / Detailed view of the problem* Limit size: 4mb File types: png | jpg | jpeg

Additional picture/Video 1 Limit size: 8 MB File types: png | jpg | jpeg | mp4 | mov

Additional picture 4 Limit size: 4mb File types: png | jpg | jpeg

Captcha

Le produit défectueux doit être envoyé seulement après confirmation d'Universkate à cette adresse :

Universkate

3 rue de Bicêtre - 94240 - L'Haÿ-les-Roses - France

(*) Required informations.

You have the right to access, modify, correct and delete your personal data (Art. 34, "Loi Informatique et Libertés", 01.06.1978 - Computing and Freedom law). To exercise this right, contact us.